High Sierra Industries
  • 12-Feb-2018 to 13-Apr-2018 (PST)
  • Administration
  • Reno, NV, USA
  • Hourly
  • Full Time

Employee Medical Insurance 100% Paid; Majority of Dental and Vision premiums paid, Paid Time Off, Tuition Reimbursement/Loan Repayment

Role: Maintains professional, safe and customer oriented reception environment while providing additional administrative support as needed. 


Essential Functions & Responsibilities:  


This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.


  • Open/close the building, following security protocols
  • Manages visitor sign-in process, including maintenance of sign-in/out equipment and distribution/collection of visitor badges
    • Ensures all visitors and guests are greeted respectfully and directed to their proper destination or to appropriate Staff
    • Tracks and logs Tours for all departments
  • Ensures all phone calls and voicemails are triaged and routed appropriately.
  • Triages info@hsireno.com account, routes emails and inquiries to appropriate Staff, and follows up the ensure a response occurred
  • Tactfully works through challenging and sensitive situations independently, and forwards sensitive issues to appropriate Staff
  • Proactively addresses opportunities to improve reception and Front Office operations, coordinating with department managers and other leaders as needed
  • Oversees offices supplies inventory, coordinates with others (i.e. Purchasing and I.T.) as needed
  • Maintains effective flow of incoming and outgoing messages, mail, faxes and other information as needed; maintains absolute discretion when handling and distributing confidential and sensitive documents, including routing to a variety of on-site and off-site locations
  • Oversees mail distribution; maintains and updates staff contact list and email distribution lists for internal and external distribution, and updates other Front Office documents and manuals
  • Coordinates front desk coverage as needed; provides guidance and support as appropriate
  • Provides daily support to Admin staff and other departments as needed (i.e. Accounting assist with Bank reconciliations, conduct vendor research; Fund Development assist with event planning, etc.)
  • Maintain telephone outgoing messages, and digital and physical notifications of facility closures (including holidays) and other timely information for service providers, clients and general public.
  • Attends meetings for and assists with various events and projects as needed, schedule permitting
  • Runs occasional general office errands, including programs and administrative bank deposits, deliveries/pick-ups
  • Manages Training & Meeting Rooms calendar, interfaces with Departments and Leadership as needed to coordinate and communicate scheduling
  • Reports safety and other workplace concerns to Supervisor and/or appropriate manager(s).


Physical Requirements and Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Regularly required to speak, see and listen
  • Regularly is required to stand, walk, sit, handle and carry
  • Infrequent light physical effort required


Tools & Equipment:


  • Standard office equipment ( multi-line telephone, copier, fax)
  • Personal Computer and associated standard software
  • Mailing/Postage machine




  • May be exposed to blood and/or bodily fluids
  • May be exposed to challenging or aggressive behaviors
  • May be exposed to hazardous road conditions while traveling by automobile


Working Conditions:


The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


  • Office environment, with frequent interruptions and high-volume foot traffic at times.





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Language Skills: Written and spoken fluency in English. Spanish language skills are a plus.


Mathematical Skills: Ability to count, calculate figures, time, and amounts such as percentages and to interpret graphs and use a calculator.


Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.


Education and/or Experience:  High School Diploma or Equivalent. Preference will be given to people with related experience.


Certificates, Licenses, Registrations: Valid Nevada Driver's License with acceptable driving record




  • Ability to meet drug testing and background check requirements of the Organization
  • Excellent communication and interpersonal skills required to interact kindly and professionally with a variety of populations (e.g. people served, guardians/providers, other customers, co-workers);
    • Ability to positively represent HSI/WARC in a professional manner and appearance, and effectively describe programs and services offered
    • Ability to be assertive when necessary while enforcing customer/visitor triage procedures
  • Proficiency in MS Office Suite and the ability to utilize PC software applications
  • Ability to effectively multitask and tactfully manage competing priorities or simultaneous requests, including the ability to calmly respond to challenges or crisis situations
  • Ability to retain and apply training and knowledge to carry out duties of position
  • Ability to problem solve independently and work under little or no supervision
  • Ability to handle sensitive communications with confidentiality and as otherwise appropriate
  • Ability to show initiative and demonstrate commitment to continuous quality improvement; includes the ability to independently create and develop administrative systems applicable to role, cooperating with other departments as appropriate




High Sierra Industries
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